Overview
Dirt Wizards values its customer relationships and strives to provide uninterrupted service. To ensure fair and consistent account management, the following policy applies to all customer accounts.
Section 1 - Payment Terms
Invoices are due according to the payment terms stated on the invoice or customer account agreement.
Section 2 - Grace Period
Dirt Wizards provides a 15-day grace period following the invoice due date. During this period, customers are encouraged to remit payment or contact Dirt Wizards regarding any billing concerns. Accounts will not normally be subject to service restrictions during the grace period.
Section 3 - Past Due Accounts
An account is considered past due when payment has not been received within the 15-day grace period.
Section 4 - Communication
Customers with past due balances may be contacted regarding the status of their account and payment expectations. Customers experiencing payment difficulties are encouraged to communicate promptly so that appropriate arrangements can be established (see Section 9 - Contact Information).
Section 5 - New Orders
If an account remains past due following the grace period, Dirt Wizards reserves the right to place new orders on hold. Order fulfillment may resume once:
· The outstanding balance has been paid in full; or
· A mutually acceptable payment arrangement has been established and is being honored.
Section 6 - Payment Arrangements and Partial Payments
Customers are encouraged to contact Dirt Wizards before an account becomes significantly past due. Payment arrangements, including partial payments, may be considered on a case-by-case basis and must be approved by Dirt Wizards. While an approved payment arrangement is active and being honored, Dirt Wizards may, at its sole discretion, continue processing new orders. Failure to comply with an agreed payment arrangement or payment schedule may result in the immediate suspension of new orders until the account is brought current.
Section 7 - Collection of Delinquent Accounts
Accounts that remain unpaid for an extended period or receive no response from the customer may be subject to additional collection efforts. Dirt Wizards reserves all rights and remedies available for the recovery of unpaid balances.
Section 8 - Discretion
Dirt Wizards reserves the right to make exceptions to this policy at its sole discretion based on account history, payment trends, communication, and other relevant business considerations.
Section 9 - Contact Information
Questions or other communications about the Customer Account Payments Policy should be sent to us at info@dirtwizards.com
